Privacy policy

Information we collect

When you contact Packed Industries, request a quote, or apply for work, we receive the information you provide. This can include your name, email address, telephone number, project location, requested service, project details, and application information or attachments you choose to submit.

Our hosting and form providers also receive technical information needed to deliver and secure their services, such as IP addresses, request times, browser information, and error logs. Please do not include passwords, payment card details, or government identification numbers in a quote request.

How we use information

We use inquiry information to respond to you, discuss project scope and scheduling, prepare estimates, provide requested services, and maintain business records. We use application information to review employment inquiries. Technical information helps us operate, maintain, and protect the website.

When analytics is enabled, we also use visit and interaction information to understand how people find the website and improve its usefulness. Requesting a quote does not require you to allow analytics.

Service providers and sharing

We use Jotform for quote and application forms, Vercel for website hosting and website analytics, and Sanity for project content and images. These providers process the information needed to perform their services. Contact and inquiry information may also be processed by communication providers used to respond to you.

When analytics is enabled, Google receives website measurement information through Google Analytics. See the analytics section below for the data collected and your controls.

We do not sell your personal information. We may disclose information as required by law, to protect rights or safety, or as part of a business transfer. Links to our sister companies lead to separate websites with their own privacy policies.

Analytics and your choices

For visitors identified as being in the United States, Google Analytics and Vercel Analytics are enabled by default unless you have declined or your browser sends Global Privacy Control. For other visitors, or when your country cannot be determined, analytics stays off unless you explicitly allow it. We use our hosting provider’s country-level location information for this check. No automatic consent popup is shown. You can opt out without affecting the website or quote form using Privacy settings in the footer.

When enabled, Vercel Web Analytics measures page visits and general technical information such as referring website, approximate region, browser, operating system, and device type. Vercel describes this analytics service as using no analytics cookies. See Vercel’s analytics privacy information.

Google Analytics also uses first-party cookies to measure visits, pages viewed, approximate location, browser and device information, and interactions such as clicking a phone or quote link. Our tracking does not send form answers, names, telephone numbers, email addresses, URL query strings, or URL fragments as event data. Google signals and advertising personalization are disabled. Learn how Google uses information from sites that use its services or use Google’s Analytics opt-out browser add-on.

When you make a choice in Privacy settings, we store it in this browser for up to 180 days. Clearing browser storage removes that choice and restores the defaults described above. If your browser sends a Global Privacy Control signal, we keep optional analytics off. When you opt out, we stop optional measurement and remove accessible Google Analytics cookies set on this website; this does not delete information already collected.

These choices control website analytics. Our site does not enable personalized advertising or remarketing tags. Necessary hosting and security processing continues so the website can function.

Embedded forms and external websites

Our embedded forms connect to Jotform when loaded and may use cookies or similar technologies for form delivery, security, and fraud prevention. Submissions go to the business through Jotform. These forms operate separately from our optional website analytics controls. Read the Jotform Privacy Policy for details.

You may contact us by telephone instead of using an online form. When you follow an external link, that website’s own privacy practices apply.

Retention and security

We retain personal information for as long as reasonably necessary to respond to your request, manage an ongoing business relationship, maintain appropriate business or employment records, resolve disputes, and meet legal obligations. The appropriate period depends on the information and its purpose.

We use reasonable safeguards, but no method of online transmission or storage is completely secure. Our service providers may process information in the United States or other countries where they operate.

Privacy requests and rights

Depending on the law that applies to you and the business, you may have rights to access or obtain a copy of your personal information, correct inaccuracies, request deletion, or opt out of certain processing. Some information may need to be retained for legal or recordkeeping reasons.

To make a request, contact us using the details below and explain the information and action involved. We may need to verify your identity before providing or changing personal information. You do not need to create an account. We will not discriminate against you for exercising applicable privacy rights.

If we decline a request, you may contact us again to request an appeal and explain why you believe our decision should be reconsidered. We will explain our decision and follow any response and appeal deadlines required by applicable law. Texas residents can learn about their rights or submit a complaint through the Texas Attorney General.

Children and policy updates

This website is intended for business and employment inquiries and is not directed to children under 13. Contact us if you believe a child has provided personal information so we can review and address it.

We may update this policy as our practices or legal requirements change. The date above shows when this policy was last revised.